Refund and Returns Policy

All returns must be authorized before returning goods.
Items for refund or exchange must be in the original condition with tags attached (unless faulty).
Packaged goods must be returned in their original condition, or the return may not be accepted (unless faulty).
Returned items not in acceptable condition will be sent back at the customer’s expense.

Warranty determination occurs after inspection by our team.
Items incorrectly installed may not be warranted as per our Terms and Conditions.
All components are covered under warranty for manufacturer faults; wear and tear are not considered manufacturer faults.

Warehouse processes orders within 24 hours.
If a return is requested beyond 24 hours, eligibility for a refund is subject to returning the item at the customer’s expense.
Upon receiving and inspecting the returned item, an email notification will be sent regarding the approval or rejection of store credit.
Items cannot be returned based on a change of mind policy, due to potential sellability issues after multiple location transfers and box damage.
If approved, store credit will be processed. Refund requests before item dispatch result in immediate store credit.